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Return order

P. RIGHT OF WITHDRAWAL

1. In case of a consumer contract conducted via our webshop, the private person has the right to withdraw from the contract (or part of it) and return the goods within 14 calender days without giving any reason. 

2. The withdrawal period mentioned in paragraph 1 starts the day after the private person or a third party other than the carrier and indicated by the private person acquires physical possession of the goods, or:

a) When the private person ordered several goods in one order: from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good;

b) When the order consists of one goods which is delivered in several parts: from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last delivery or good;

c) In case of the delivery of regularly recurring goods during a certain period: from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.

3. The right of withdrawal does not apply when:

- services if the performance has begun with the private person’s prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by us;

- delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements;

- the supply of goods where the date of expiry is expires during the 14 days withdrawal period (e.g. groceries);

- delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery;

- delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.

 

Q. DUTIES OF THE PRIVATE PERSON DURING THE WITHDRAWAL PERIOD

1. During the period of withdrawal the private person shall handle the goods and the packaging with proper care. He shall unpack or use the goods only to inspect the nature, characteristics and functionality of the goods. Basically, the private person shall only use the goods in the same way he would do in a store.

2. The private person is liable for the loss of value of the goods resulting from a treatment of the goods that violates paragraph 1 of this clause.

 

R. TO INVOKE THE RIGHT OF WITHDRAWAL AND COSTS

1. To exercise the right of withdrawal the private person informs us within the period of withdrawal by using the model withdrawal form or by any other unequivocal statement.

2. The private person shall return the goods or hand them over to us (or our representative) without undue delay, but at least within 14 days, beginning the day after he informed us as mentioned in paragraph 1. 

3. The private person shall return the goods with all delivered accessories, if possible in the original state and packaging, and according to our instructions. 

4. The risk and the burden of proof concerning the timely exercise of the right of withdrawal lies with the private person. The private person has to prove that he returned the goods in time, for example by providing a shipment receipt. 

5. The private person bears the direct costs of returning the goods. 

6. If following the request of the private person the services are started during the withdrawal period, the private person will have to pay us an appropriate compensation for the amount of services delivered until the point in time on which the private person informs us of the fact that he is exercising his right of withdrawal for this contract, with the compensation being proportionate to the overall value of the services covered by the contract.

 

S. OUR DUITIES IN CASE OF WITHDRAWAL

1. We shall reimburse all payments received from the private person, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. Unless we offer to collect the goods, we may withhold reimbursement until we have received the goods back or have been supplied evidence of having sent back the goods, whichever is the earliest. When all goods are returned, we shall reimburse the whole purchase price inclusive of delivery costs and/or payment costs. When only part of the goods are returned, we shall only reimburse the purchase price for those goods.

2. We will carry out such reimbursement using the same means of payment as the private person used for the initial transaction, unless the private person has expressly agreed otherwise.

3. When the private person chose a type of delivery that is more expensive than the standard.

4. The risk for returning the goods lies with the private person.

 

Attachment 1:

Template Withdrawal Form

(If you wish to withdraw from the agreement, please complete this form and return it to us.)

To:

FERM International B.V.

P.O. Box 30159 8003 CD, Zwolle the Netherlands

Or Service@ferm.com


I/We (*) hereby withdraw from the agreement which I/we (*) concluded for the purchase of the following goods:

( Fill in product *)


Name of the consumer(s)*:


Address of the consumer(s)*:

Date: ____________________ Signature of the consumer(s): _________________________________

(only for notification on paper)

(*) Delete or fill in as applicable.